Workforce planning calculators
Free, browser-based, no signup. Everything runs locally — your numbers never leave the page.
Erlang C
Classic service-level staffing calc. Given volume, AHT, and a target SL%, how many agents do you need?
Open →Erlang A (with abandonment)
Erlang C extended with caller patience. Models abandonment rate alongside service level.
Open →Shrinkage build-up
Build shrinkage up from its component parts (breaks, training, absence…) and convert net requirement to gross headcount.
Open →Simple volume forecaster
Paste historical daily volume; get an exponential-smoothing forecast with weekly seasonality and a chart.
Open →Cost of attrition
Fully loaded cost of attrition for a UK contact centre. Includes ramp-up productivity loss, TL / trainer / senior manager time, NI, pension, and bonus.
Open →Cost per contact
Fully loaded CPC including agent labour, TL, real-time analysts, per-seat tech, telephony, property, and senior management overhead.
Open →EBITDA impact
Translate shrinkage, occupancy, AHT, attrition, and overtime improvements into annual £ saving, EBITDA lift, and enterprise value.
Open →Team-leader savings
Size an initiative that reduces AHT, repeat calls, or contact volume. Computes annual saving, payback, FTE freed and per-contact cost.
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