← ccPlanning Academy

The soft side of planning — turning good analysis into decisions people act on. Presenting forecasts, influencing operations, saying no with data, and telling the story behind the numbers. Each lesson has a short self-check quiz; the track ends with an exam that earns a certificate.

1. 1

   Communication is a planning skill

   The analyst who’s right but ignored — why influence is the other half of the job.

   Micro~5 min
2. 2

   Know your audience

   The same truth reshaped for an executive, an ops manager and a team of agents.

   Micro~5 min
3. 3

   Telling the story with numbers

   One chart one message, the narrative arc, and turning a wall of data into a decision.

   Deep dive~10 min
4. 4

   Presenting the forecast

   Lead with the decision, surface assumptions, give an honest range, own the recommendation.

   Micro~5 min
5. 5

   Saying no with data

   Turn “no” into a costed trade-off, the “yes if” technique, and disagreeing without damage.

   Deep dive~10 min
6. 6

   Running the planning meeting

   A clear purpose, the right people, decisions not status, and actions with owners.

   Micro~5 min
7. 7

   Handling challenge & being wrong well

   Curiosity not armour, defend vs update, and how owning a miss builds credibility.

   Micro~5 min