← ccPlanning Academy

Turning the staffing requirement into shifts that match demand — the craft of fitting blocky shifts under a smooth curve. Each lesson has a short self-check quiz; the track ends with an exam that earns a certificate.

1. 1

   What a schedule is for

   Turning a forecast requirement into shifts whose coverage matches demand, interval by interval.

   Micro~5 min
2. 2

   Coverage vs requirement

   The core chart of scheduling — reading over- and understaffing, and why totals can lie.

   Deep dive~10 min
3. 3

   Shift design

   Start times, lengths, breaks and days — the handful of choices that reshape coverage.

   Micro~5 min
4. 4

   Rotating rosters & fairness

   Fixed vs rotating patterns, sharing unsocial hours equitably, and respecting fatigue limits.

   Deep dive~10 min
5. 5

   Flexibility levers

   Part-time, annualised hours, split shifts and over/undertime — matching capacity to a bumpy curve.

   Micro~5 min
6. 6

   Breaks & adherence

   Break placement as a free coverage lever, and what adherence really measures (and doesn’t).

   Micro~5 min
7. 7

   Measuring schedule efficiency

   Over- and understaffing, coverage fit, and why a net number hides the day you drowned.

   Deep dive~10 min
8. 8

   Shrinkage-aware scheduling

   Roster gross for net coverage, place shrinkage deliberately, and hand the live day to real-time.

   Micro~5 min