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Free white paper · Part 6

Effective Real-Time Management

Two models that both work — the dedicated team and the playbook-led approach — and how to choose and run the right one.

Real-time management is the most visible part of planning and the most misunderstood — because the industry assumes there is one right way to do it. There isn’t. This paper sets out two legitimate models, the foundation both rest on, how to choose between them for your operation, and how to run whichever you pick with discipline. Written for real-time analysts, planners, and operations leaders.

Cover of the ccplanning.net white paper: Effective Real-Time Management

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What’s inside

  • What real-time management actually is — the loop, not the dashboard
  • The foundation: signal versus noise, and the tolerance grid that filters it
  • Model A — the dedicated real-time team: when it fits, and what it needs to work
  • Model B — the playbook-led approach, with a worked playbook
  • Choosing between them: size, complexity, volatility, resource — and the blend
  • The lever menu, communication on the day, and the post-event review
  • The eight common real-time mistakes — led by reacting to noise

Sixth in the series. See also AI and the Workforce Planner, The Business Case for Workforce Planning, Building a Workforce Planning Function, The Forecasting Masterclass, and The Scheduling Masterclass.