Speech & conversation analytics — vendor directory

A working operator’s view of the main platforms that transcribe and analyse contact centre conversations. Neutral synopses and links to each vendor’s official site.

This is a list of options — not recommendations. We’re not paid by any vendor on this page. Inclusion isn’t endorsement, and omission isn’t criticism. Vendors in this market are consolidating and changing fast; check current product, ownership and pricing with each one.

Spotted a vendor we’ve missed? Tell us in the discussion on LinkedIn.

How to think about choosing speech analytics

Three questions narrow the field quickly:

Suite module or specialist? NICE and Verint offer analytics inside the platforms many operations already run, which simplifies integration and recording. Specialists such as CallMiner, Uniphore, Level AI and Authenticx start from the analytics problem.
What is the output for? Scoring every call for QA, finding contact drivers for the business, real-time agent assist and compliance monitoring are different jobs; vendors are stronger at some than others.
What will you do with the insight? Analytics only pays back if findings feed forecasting, contact-driver analysis and process fixes, not just a dashboard nobody opens. Check language coverage, accuracy on your accents and audio quality, and data-protection terms, particularly for recorded calls under UK and EU rules.

Related: our QA systems directory covers the analytics-led QA vendors in more detail.